However, criminals target the wealth of data stored in these loyalty accounts, often with lower security levels, giving them access to a customer's data and payment methods.

It has become common for fraudsters to create multiple new accounts to help aid in their fraudulent acts like transferring loyalty or reward program points from one illegally acquired account to a new loyalty or rewards account. This creates an issue for business owners by making it difficult to tell the real customer accounts from fraudulent ones.

Retail crime is big business, especially if there is a focused effort by a large group of people. Organized retail crime applies to the enterprise of professional criminals who target retail stores and work together to find new ways of stealing from businesses.

Theft ranges from lower-priced drug store items to high-end luxury goods with the same purpose: steal goods and sell them for a profit.

ORC can range from two or more people collaborating on retail theft to national and international ORC groups responsible for hundreds of billions in losses on a global scale. A good practice is to maintain regular communications with other Loss Prevention professionals to share information about ORC groups operating in any given area.

A local police force can share information on ORC groups in the area. Building a successful ORC case involves gathering incident details, calculating financial impact, collecting evidence, and presenting all findings with the help of legal counsel. Like shoplifters, employees may simply steal inventory items either to keep for themselves or to sell after the fact.

This can be accomplished in a variety of ways from simply hiding small items in pockets or elaborate plans like hiding items in the trash and retrieving them from the dumpster after. Gift cards are, in effect, employee-created currency, making gift card theft very difficult to detect. There are a few different ways to execute this type of theft, one of which involves associates issuing fake refunds to gift cards that they will keep for themselves or later sell.

They may also give a customer purchasing a gift card a blank card while keeping the loaded one. Near field communication NFC is the technology behind contactless payments.

Much like RFID technology, it uses radio waves to collect nearby information from smart devices. NFC reads these devices from about 1. NFC technology involves a direct, almost instant transfer of encrypted data to POS devices, as opposed to more traditional chip and PIN technology that takes longer to process.

QR codes are similar to a bar scan code but contain more detailed information. When scanned, systems can retrieve information about individual products or payment methods. Fraudsters are overcoming mobile payment challenges.

Once they have obtained personal data or credit card information, fraudsters are most likely to open a new credit card account. They can then use this data for card-not-present purchases, including mobile payment apps.

In this situation, the mobile app belongs to the fraudster, but the payment information belongs to someone else, leaving the merchant to pay the price. With an increase in mobile payments, the lack of protection puts merchants in the precarious position of incurring more chargebacks but having a limited dispute success rate.

Without a clear means of chargeback resolution, merchants have been left to foot the bill, losing revenue and often the inventory that generated the sale. Small businesses are most frequently at risk, operating with already slim margins and competing with larger merchants.

This type of skimming occurs when an employee completes a transaction without ever ringing it into the POS system. The employee takes the cash from the customer and gives the customer merchandise but there is no record of the sale in any system, the customer does not receive a receipt and the inventory is unaccounted for.

Employees may also only ring up a portion of the sale and pocket the remainder of the payment. Declining inventory levels without a corresponding rise in sales may indicate that one or more of your associates is using unrecorded sales to steal cash from the business.

Managers can often catch this type of skimming by comparing daily cash reports, looking for unusual cash shortages. Another way that employees can skim cash is by entering false voids or discounts into transactions and pocketing the difference.

For example, a customer may pay full price for a product, but the employee applies their employee discount to the order and pockets the difference.

Likewise, employees may simply void the transaction after receiving the cash from the customer and pocket the cash for the entire order.

This type of skimming can often be detected by a sudden rise in voids or discounts in the POS. Voids for non-cash items. As POS systems become more sophisticated, employees become more creative in manipulating that system.

Above-average auto-gratuities may signify that employee are attempting to defraud the system. A significant number of voids, cancels, and discounts can point to an employee trying to manipulate the system.

For example, cashiers sometimes void large transactions but still place merchandise in shopping bags for customers. Others ring up only portions of an order to let accomplices walk away with stolen merchandise.

In certain cases, even supervisors have been caught helping to cover up employee theft schemes for a portion of the stolen profits. But the cash register should reflect a high percentage of payments.

Instead of a void, items can be transferred from one customer bill to another without numerous voids that may cause an alert. The Wagon Wheel scheme occurs when the customer is given the check at the end of the meal and pulls out cash to complete the transaction.

But before closing the transaction, the waiter opens a new check, transfers the item often a beverage from the original check to the new one, and then closes out the tab and pockets the cost of the beverage.

With limited access to secured areas, managers may be one of the few people with access to food and supply inventory. Fortunately, identifying these schemes is getting easier as restaurants use more automated systems to track inventory, integrate with vendor systems, and send alerts to security teams when a red flag is noted.

Advanced POS and analytics investments help restaurant owners protect their reputation and profits with an early-warning system that identifies potential managerial fraud. Not entering received food and supplies into inventory creates an open door for managers to walk out the door with items.

BOPIS fraud occurs when someone buys a product online through fraudulent means and returns it to the store in order to gain a gift card to sell online. This scheme has become an increasing threat to businesses as many stores take on an online presence.

Likewise, BOPIS fraud involves fraudulently purchasing a product online, often with a stolen credit card, and picking up the goods at a store.

INR fraud occurs when a customer says their item was never received with the intent of getting a refund or getting a new item. As fraud tactics expand, it becomes increasingly difficult to detect who might be the one harming your store.

Even long-time customers can have ulterior motives. These kinds of fraudsters target businesses with promotions for their customers and specialize in new ways to exploit these offers, especially with younger customers it has become common to abuse discount codes by posting them online and creating email addresses in order to receive new customer discounts.

Discount fraud occurs when an employee or customer purposefully and maliciously deceives or misrepresents fact to apply a discount for personal gain. For example, a customer may purposefully mislead a retailer and claim to qualify for an exclusive discount, like a military discount, even though they have never actually served in the military.

Then, the employee pockets the price difference for themselves. These fraudsters can potentially redeem a coupon more than once, copy coupons, create fake coupons, or use the coupon on unrelated products. More: Survey scams offer free items, hide behind big names: The No.

More: Scammers pretend there's a problem with your Social Security benefits, number. Messaging apps, like Telegram and Discord, which reach people beyond your own circle of contacts, often are used to promote some sketchy offers.

A TikTok video even shows how to get "free food" and how to scam delivery companies. Some consumers spot the deals on social media sites, like Facebook and Instagram, where fraudsters impersonate a big brand name and offer so-called local specials.

The fraudster might advertise that they can place an order via a stolen Grubhub account. The discount diner who is ordering the kung pao chicken dumplings or steak and cheese sandwiches at a great price pays a fraction of the value of the food ordered.

The fraudster often uses another consumer's credit card that's on file in a food delivery app — information that the crooks have on hand — to make the purchase and ding that card to pick up the rest of the cost for your low-budget, OK, let's make that stolen, meal.

Some consumer could be eating on the cheap in Philadelphia while a credit card for someone in Detroit will be used to pick up most of the tab. Or the crooks may be able to use any loyalty points that you've built up or any account balance, Allen said. Grubhub said it is vigilant about trying to prevent unauthorized activity and has safeguards in place, such as securely encrypting credit and debit card information using a third-party payment processor.

Diners are encouraged to contact the delivery app and their bank immediately if they notice suspicious charges. Another twist on food delivery scams: Fake websites mirror a local restaurant. The consumer orders food and pays by credit card.

But the food may never arrive. Or a delivery person comes to pick up an order that might not show up in the system but the restaurant fills the order anyway — and then realizes that the order wasn't real and they aren't being paid.

The Better Business Bureau has warned of such fake restaurant sites, which might be set up only to steal your credit card information and never deliver any food. The BBB suggests that if you suspect you entered your credit card information to a fraudulent website, you should cancel your card right away and request a new one.

The crooks know how to spoof delivery sites and restaurants. Look out for odd URLs before placing an order. A local restaurant told me that they've experienced cases where someone claims they're at the restaurant to pick up an order made online — but the restaurant knows that's a fraud because they don't take orders online.

In many cases, "those diners are fully aware that whatever they're participating in has to do with fraud," Allen said. Private messaging apps, like Telegram and other messaging apps, she said, offer ways for scammers to appeal to a wider audience that is interested in fraud but might not be as technically savvy to navigate the dark web.

Fraudsters are smart; they know that credit card transactions can be reversed or disputed. They don't want to deal with that," Allen said. For the scam to work, though, fraudsters start out getting information via large data breaches where hackers can get names, addresses and email addresses and possibly financial information, such as credit card and debit card numbers.

Once they have your password for one entity, they can use the same one for another.

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So, the best way to minimize the time needed to detect fraud while maximizing your ability to combat it is by using the data your point-of-sale system makes available check level detail and then combine it with an exception-based reporting technique to narrow the list down to just those who, among your staff cashiers, servers, managers are most likely stealing.

For example, a company may determine that it's unacceptable to have more than 0. You may have hundreds of team members working for your company that handle cash but by filtering the results there may only be a handful that match or exceed the criteria you established - now that's a lot more manageable than trying to look at every person.

As seen in the example above, once the filter is applied to the check detail, a list of individuals who exceed this level the exceptions will be produced.

This limits the number of individuals that will need further review. Why are the exceptions so important? We use red, yellow and green KPI indicators to make it stand out. It keeps the honest people honest.

An ROI of 10 times what we were spending on Mirus. You can start by monitoring discounts, voids, over-rings, and any other means your POS system allows money to be removed from a check. In the beginning, you should keep an eye and make sure the threshold is doing a reasonable job and adjust as necessary.

The goal here is to slowly tighten up the level of acceptability to further minimize theft. In summary, capturing your check level detail in a comprehensive, exception-based reporting and analytic solution like Mirus will transform your data into a powerful tool to help you combat many of the ways cash theft can occur.

Mirus provides services in data management and solutions in custom reporting for the restaurant industry. Watch Mirus demo and client insight videos on our YouTube Channel.

They can then use this data for card-not-present purchases, including mobile payment apps. In this situation, the mobile app belongs to the fraudster, but the payment information belongs to someone else, leaving the merchant to pay the price. With an increase in mobile payments, the lack of protection puts merchants in the precarious position of incurring more chargebacks but having a limited dispute success rate.

Without a clear means of chargeback resolution, merchants have been left to foot the bill, losing revenue and often the inventory that generated the sale. Small businesses are most frequently at risk, operating with already slim margins and competing with larger merchants. This type of skimming occurs when an employee completes a transaction without ever ringing it into the POS system.

The employee takes the cash from the customer and gives the customer merchandise but there is no record of the sale in any system, the customer does not receive a receipt and the inventory is unaccounted for. Employees may also only ring up a portion of the sale and pocket the remainder of the payment.

Declining inventory levels without a corresponding rise in sales may indicate that one or more of your associates is using unrecorded sales to steal cash from the business. Managers can often catch this type of skimming by comparing daily cash reports, looking for unusual cash shortages.

Another way that employees can skim cash is by entering false voids or discounts into transactions and pocketing the difference. For example, a customer may pay full price for a product, but the employee applies their employee discount to the order and pockets the difference.

Likewise, employees may simply void the transaction after receiving the cash from the customer and pocket the cash for the entire order. This type of skimming can often be detected by a sudden rise in voids or discounts in the POS.

Voids for non-cash items. As POS systems become more sophisticated, employees become more creative in manipulating that system. Above-average auto-gratuities may signify that employee are attempting to defraud the system. A significant number of voids, cancels, and discounts can point to an employee trying to manipulate the system.

For example, cashiers sometimes void large transactions but still place merchandise in shopping bags for customers. Others ring up only portions of an order to let accomplices walk away with stolen merchandise. In certain cases, even supervisors have been caught helping to cover up employee theft schemes for a portion of the stolen profits.

But the cash register should reflect a high percentage of payments. Instead of a void, items can be transferred from one customer bill to another without numerous voids that may cause an alert.

The Wagon Wheel scheme occurs when the customer is given the check at the end of the meal and pulls out cash to complete the transaction. But before closing the transaction, the waiter opens a new check, transfers the item often a beverage from the original check to the new one, and then closes out the tab and pockets the cost of the beverage.

With limited access to secured areas, managers may be one of the few people with access to food and supply inventory. Fortunately, identifying these schemes is getting easier as restaurants use more automated systems to track inventory, integrate with vendor systems, and send alerts to security teams when a red flag is noted.

Advanced POS and analytics investments help restaurant owners protect their reputation and profits with an early-warning system that identifies potential managerial fraud. Not entering received food and supplies into inventory creates an open door for managers to walk out the door with items.

BOPIS fraud occurs when someone buys a product online through fraudulent means and returns it to the store in order to gain a gift card to sell online.

This scheme has become an increasing threat to businesses as many stores take on an online presence. Likewise, BOPIS fraud involves fraudulently purchasing a product online, often with a stolen credit card, and picking up the goods at a store. INR fraud occurs when a customer says their item was never received with the intent of getting a refund or getting a new item.

As fraud tactics expand, it becomes increasingly difficult to detect who might be the one harming your store. Even long-time customers can have ulterior motives.

These kinds of fraudsters target businesses with promotions for their customers and specialize in new ways to exploit these offers, especially with younger customers it has become common to abuse discount codes by posting them online and creating email addresses in order to receive new customer discounts.

Discount fraud occurs when an employee or customer purposefully and maliciously deceives or misrepresents fact to apply a discount for personal gain. For example, a customer may purposefully mislead a retailer and claim to qualify for an exclusive discount, like a military discount, even though they have never actually served in the military.

Then, the employee pockets the price difference for themselves. These fraudsters can potentially redeem a coupon more than once, copy coupons, create fake coupons, or use the coupon on unrelated products.

Discount abuse occurs when an employee or customer applies a discount inappropriately or in a way that falls outside of policy.

Stacking discounts can be another form of discount abuse.

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